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  • Writer's pictureLaura Seymour

More Frequently Asked Questions: FAQs


What information do you require when I book?

We ask clients for the following details including:

  • full client/s name/s,

  • date of event,

  • full venue address,

  • timings for event,

  • as well as performance timings,

  • plus any special requirements that the client may have.

Once this have been established we will put an informed quote together for you.

After the quote has been finalised and details confirmed, we can proceed.

We then send clients an invoice for the non-refundable 20% deposit, required to secure the booking.



What attire do you perform in?

Depending on the type and style of the event our attire will vary.

We are well-presented, highly experienced musicians.

Whether your event is black-tie, or relaxed and casual we will perform in appropriate attire for your event.

Our usual attire is formal black, however we can perform in a number of different colours -

if you have a specific colour scheme in mind, let us know and we can ensure that we compliment the look that you wish to create.





Can you perform outside?

We can perform outdoors but require some form of shelter.

Our instruments can not be in direct sunlight or any rain as this will damage them.

So, if you're interested in having an outdoor event: a gazebo, pergola, umbrella, large tree or being stationed by French doors work best.

Do consider a contingency plan for adverse weather. Advance notice must be given before the event. 

Ultimately we reserve the right not to play outdoors, but will always do what is best in order to ensure both you and your guests get the best performance possible.





Do I need to pay a deposit?

Yes.

Once the details of your event have been established we will put an informed quote together

for you.

After the quote has been finalised and details confirmed,

we can proceed.

We then send clients an invoice for the non-refundable 20% deposit, required to secure the booking.



What questions do I need to ask my venue?

Do check your venue's music policy before completing your booking with us - every venue has individualised rules, regulations and licenses to adhere to. 


Does the venue have:

  • sound restrictions - check their policies on both acoustic and amplified music. 

  • Ask where musicians usually perform - both inside and outside.

Check if the venue is able to provide appropriate shelter for us to perform under if your event is taking place outside: a gazebo, pergola, umbrella, large tree or being stationed by French doors work best.




What will you need on the day?

We will need 2+ armless chairs depending on the size of ensemble you have booked, although we always bring our stools as a back-up.

We require approximately 2m x 2m of space with adequate lighting for us to perform.

 

We require somewhere to store our cases and bags whilst we perform, and are always grateful for basic refreshments - most importantly having a glass of water each.

 

If we are to be situated outside please ensure there is adequate shade or shelter. 

When performing outside we will need to be on level ground with protection from high winds.




Do you require food and drink?


Food and drink is not expected from our clients, however always appreciated.

A glass of water each will keep us hydrated and focused throughout our performance/s.

If canapes are circulating, or a cup of tea is offered, - we won't say no.

Depending on the length of the musical sets during your special event, we will require breaks to refresh and replenish ourselves,  keeping us, and the music, energised.




We hope that this was helpful!


We will share some more FAQs with you again soon.



Thanks for reading!

More to follow again soon!


Best wishes,

Laura & Katja




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